Adsy Studio

Support

Something broken, missing or confusing? Write to us. One inbox, answered by the people who built the game.

Player support

Bugs, purchases, progress, accounts.

support@intellimobilelabs.info

Response time

We answer within 2 business days. Include your device model, OS version, game name and — for purchase issues — the store receipt.

Business & publishing

Partnerships, licensing, ad networks.

business@intellimobilelabs.info

Frequently asked

I paid but did not get the item
Store purchases occasionally fail to hand back to the game — usually a network drop at the wrong moment. Open the game while online and let it sit on the shop screen for a few seconds; unfinished transactions normally resolve themselves. If nothing arrives, email us with the store receipt (App Store: your emailed invoice; Google Play: the order number starting GPA.) and the game name, and we will restore it manually.
My progress disappeared
Progress is stored on the device. Reinstalling, switching phones, or clearing app data will reset it unless the game offers a cloud save and you were signed in. Before reinstalling anything, email us — if a backup exists on your side we can usually tell you where it is. If the progress was lost after an update, send us the game name and roughly when it happened.
How do I restore my purchases?
Open the game's shop or settings screen and use Restore Purchases. You must be signed in with the same Apple Account or Google account used for the original purchase. Non-consumable items such as ad removal restore this way; consumable items such as coin packs do not, since they were already spent.
How do I delete my account or my data?
Most of our games do not require an account — uninstalling removes local data. To have anything we hold on our side deleted, use the data deletion request section on this page. We confirm receipt and complete deletion within 30 days.
How do I turn off the ads?
Every game with advertising offers a one-time ad removal purchase in its shop screen. If you have already bought it and ads still appear, use Restore Purchases first, then contact us with the receipt. You can also limit personalised advertising in your device settings without buying anything: iOS under Privacy & Security, Android under Ads.
How do I report a bug or suggest something?
Email us. Bug reports are most useful with the game name, your device model, OS version, and a screenshot or short screen recording. Feature suggestions go to the same inbox and are read by the design team.

Account and data deletion

You can ask us to delete the data associated with your play, including any advertising and analytics identifiers we hold. Send a request from the email address you want the deletion tied to, or include the identifier we need to find you.

  1. Email support@intellimobilelabs.info with the subject Data deletion request.
  2. Tell us the game name and your platform (iOS or Android).
  3. Include your player ID if the game shows one, or your device advertising ID.

We confirm receipt within 2 business days and complete deletion within 30 days. Data we are legally required to retain — for example purchase records held for tax purposes — is listed in the Privacy Policy. Deleting your data removes local progress and it cannot be restored afterwards.

Request data deletion